Why authenticity is more important than ever in the AI era

The hunger for real-life experiences is on the rise as in-person events satisfy a deeper human need for connection and authenticity that digital channels can’t replicate. Meredith Cranmer, co-founder and managing director at Curious Nation writes in an era where AI and automation are becoming pervasive, brands embracing the power of real-world connections cultivate trust, loyalty, and the kind of authentic engagement that digital alone can no longer guarantee.

By Curious Nation, 07/02/25

A line of colourful shapes

While digital interactions have become the norm, there’s a growing appetite for real-life experiences, and nowhere is this more evident than in the explosive popularity of run clubs. These communities, where like-minded individuals gather for shared physical activity, are a case study in the rising demand for in-person experiences.

Backed by social media, hundreds of community-driven running clubs have sprung up across the country in recent years. Interestingly, this is not just about shedding a few kilos or getting fitter. That’s because people want more than just online engagement – they crave connection, community, and the tangible impact of real-world authentic experiences. For brands, this broader desire presents a significant opportunity to create deeper and more meaningful relationships with audiences through live brand activations.

Marketers are taking note. The most recent IPA Bellwether Report, which surveys 300 UK companies on trends in marketing spending, found that events continued to be the best-performing mode of marketing from a budgeting perspective. With a robust second quarter expansion and a net balance of +17.2%, there is still a strong appetite for in-person interactions with clients and prospects.

While digital interactions have become the norm, there’s a growing appetite for real-life experiences, and nowhere is this more evident than in the explosive popularity of run clubs. These communities, where like-minded individuals gather for shared physical activity, are a case study in the rising demand for in-person experiences.

Backed by social media, hundreds of community-driven running clubs have sprung up across the country in recent years. Interestingly, this is not just about shedding a few kilos or getting fitter. That’s because people want more than just online engagement – they crave connection, community, and the tangible impact of real-world authentic experiences. For brands, this broader desire presents a significant opportunity to create deeper and more meaningful relationships with audiences through live brand activations.

Marketers are taking note. The most recent IPA Bellwether Report, which surveys 300 UK companies on trends in marketing spending, found that events continued to be the best-performing mode of marketing from a budgeting perspective. With a robust second quarter expansion and a net balance of +17.2%, there is still a strong appetite for in-person interactions with clients and prospects.

Creating impact for growth

While we don’t yet have this granularity of data in Australia, marketers locally have recognised the value of integrating events and activations into their media mix. These experiences can not only drive short-term results but also play a critical role in longer-term brand building, loyalty and purchase intent. Combined, both strategies amount to sustained brand growth.

Unlike traditional advertising, which often speaks to people, live activations engage consumers in a dialogue. They offer a form of permission-based marketing where participation is voluntary which makes the experience authentic, more impactful and importantly, more memorable.

Dear reader, just take a look at what Netflix did to celebrate the launch of the third season of the hit Regency drama Bridgerton. Transforming the NSW town of Bowral into a real-life Ton, the week-long activation included immersive shop makeovers, Bridgerton-inspired menus, writing workshops and croquet competitions, culminating in a regency-themed garden party. It is a stunning demonstration of how to effectively leverage a brand to deliver a truly remarkable experience.

This type of live brand activation not only engages attendees but also generates substantial social and earned media coverage. The power of many IRL activations lies in their ability to create authentic, shareable moments that resonate with audiences. User-generated content (UGC) is invaluable for brands, providing genuine endorsements that are thenamplified with paid media strategies to enhance visibility and something all brands seek …FAME. By engaging audiences in a memorable experience, brands can cultivate a wealth of organic content that drives further engagement and reach. 

But IRL activations don’t always need to be measured on how many social media shares and likes are generated.Salesforce, a digital first product, is also going big on activations. Where the sales funnel is longer, such as an enterprise SaaS platform, spending time with customers, allowing them to engage with the product and getting a clearer understanding of their business helps with what can be a complex sale. Both however are great examples of creating an emotional connection between the brand and the consumer.

Authenticity in the age of AI

Activations also offer brands a unique opportunity to gather real-time actionable intelligence. Where data is abundant but often lacks depth, face-to-face interactions provide invaluable insights into consumer behaviour and preferences. These insights can then better inform future marketing strategies that will help them stay relevant and responsive to their audience’s needs. 

Where consumers are increasingly bombarded with digital content, live experiences offer something different – authenticity. As AI and automation continue to shape the future of marketing, the human element becomes even more valuable. Marketers need to find ways to create real, meaningful connections in a landscape dominated by technology. Don’t just take my word for it. Sam Altman, whose role as the CEO of OpenAI has made him the face of artificial intelligence, said, as AI grows: “There’s gonna be a premium on human in-person, fantastic experiences… I can see that being a very huge category.” 

AI’s rapid adoption is going to place pressure on companies to build and maintain trust. And as trust in digital channels wanes, getting out from behind the screen and interacting with consumers in the real world is becoming increasingly important. The more digital the world becomes, the bigger the need we will have for human connection, moving beyond ‘transactional’ mechanics. Brands that prioritise this will cut through, and win. 

In-person connections are not just a trend – they can significantly drive brand growth. Marketers investing in IRL will not only capture attention but earn loyalty and trust, alongside the considerable social and earned media dividend that digital alone no longer guarantees. The brands of today, and the future, will be those that succeed and those embracing the power of real-world connections – speaking to the few who then influence the many, driving both word of mouth and word of mouse. 

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