Cathay Pacific Aria Suite Activation

A premium activation that brought the comfort and innovation of Cathay Pacific’s new Aria Suite to life

Client:

Cathay Pacific

The brief

Cathay Pacific wanted to create buzz around the arrival of its new Aria Suite Business Class and Premium Economy cabins on select flights departing Sydney and Melbourne. The objective: generate awareness among premium travellers and media, showcase the comfort and innovation of the new offering, and drive direct bookings — all while elevating brand perception beyond the airport.

Our curious spark

We asked a simple question: what if travellers could feel the Aria Suite experience before they ever stepped on board?. That led us to a creative platform that transformed high-traffic retail spaces into elegant, sensory travel environments — inviting Australians to “Experience the Aria Suite on the ground.” By reimagining the entire journey — from check-in to take-off — we connected Cathay Pacific’s product story to an emotional one: the anticipation and delight of premium travel, delivered with the warmth and authenticity only real cabin crew could provide.
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Why this campaign mattered

Premium air travel is often experienced in fleeting, functional moments — ticket bookings, boarding passes, airport lounges. But brand perception is built long before take-off.

By meeting audiences where they already were — in shopping centres — Cathay Pacific created tangible connections with travellers, showcasing the brand’s craftsmanship and hospitality in a memorable, measurable way.

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Activating curiosity and creativity

“Experience the Aria Suite on the ground” — a multi-sensory activation that brought Cathay Pacific’s new Business and Premium Economy cabins into the heart of Australia’s retail hubs. Guests checked in, received personalised boarding passes, entered exclusive prize draws, and explored the Aria Suite and Premium Economy seats guided by genuine Cathay Pacific crew.

The activation balanced luxury with insight. Located at Westfield Chatswood and Chadstone Shopping Centre, each experience was designed to replicate the premium journey — complete with ambient lighting, tactile materials, and data-driven engagement mechanics. Every visitor interaction was tracked using MESSH technology and supported by exit surveys, giving Cathay Pacific robust insights into dwell time, intent, and perception shifts. Authentic representation was key: half the event staff were Cathay Pacific employees, ensuring every conversation reflected the brand’s true service ethos.
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Our curious crew at work

Curious Nation led the creative concept development, experience design, and on-ground activation, working closely with Soda Communications to ensure seamless integration between experiential and PR.

From environmental design and engagement mechanics to brand storytelling and measurement strategy, our team created an activation that captured the precision and warmth of Cathay Pacific’s brand — translating premium air travel into a tangible, shareable experience that felt both aspirational and human.

Proof that curiosity pays off

High engagement

Over 60,000 activations and interactions across both cities, reaching more than 177,000 visitors in just three days.

Powerful brand reappraisal

4 in 5 visitors said they would consider flying Cathay Pacific’s new Aria Suite or Premium Economy, and 3 in 4 said they were likely to book after the experience.

Exceptional earned reach

23.9 million earned media impressions achieved in partnership with Soda Communications, including an AFR exclusive, 28 social clips, and 21 media articles.

Qualitative uplift

Visitors described the Aria Suite as “luxurious, like first class.” Many who had switched to competitors said they were now reconsidering Cathay Pacific thanks to the product and service experience.

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